Contact

One address reaches the editorial desk: [email protected]. It is read primarily for corrections — if a figure on this site disagrees with Inland Revenue, ACC, or the Ministry of Social Development, we want to know.

Reporting a factual error

Our editorial policy commits us to checking a reported issue against the underlying official source before changing anything. Three things make that possible, so please include them where you can:

• The page address (the full URL), and the tax year selected if the page has a year selector.
• The figure or result as the page showed it, and the inputs that produced it.
• The official source that says otherwise — an IRD page or IR-number guide, an ACC levy schedule, a Work and Income rate table, or a legislation reference.

The source reference matters most. It is what lets us verify against the primary document rather than re-deriving the number and reaching the same conclusion twice.

What happens after you send it

• We check the claim against the primary source, not against our own calculator.
• If the page is wrong, the fix is made in the site source, covered by a test where the value is one a test can pin, and it ships with the next site update.
• When a fix ships, the page's “Last updated” date moves — that date comes from the page's own revision history, so it is the record that the change happened.
• If the page turns out to be right, the figure usually differs because of an assumption shown on the page (a tax year, a tax code, an ACC earner levy inclusion). Where that keeps happening we make the assumption clearer rather than change the number.

What this inbox cannot do

We publish general information, not personal tax advice, and nothing sent here creates a client relationship. In particular we cannot:

• tell you what to put in your own return, or review your circumstances;
• see, change, or ask about anything in your myIR account;
• act for you with Inland Revenue — that needs a linked tax agent;
• help with a return, refund, or Working for Families payment, which IRD handles directly.

Other enquiries

The same address takes questions about reusing our reference tables, press enquiries, and advertising. Say which one it is in the subject line.

Related pages

• Editorial Policy — sourcing standards, review cadence, and the corrections policy
• Methodology — how the calculations are structured
• About — what this site publishes and who maintains it
• Disclaimer — the limits of what the results represent